1 reviews | Active since Feb 2017
Terrible shoddy service Card division
<p>Having your new credit card stopped because of applications ***** when you already have a number of cards at the bank is insane yet it was done by this bank with no reply to any queries or complaints after spending an hour calling the call Centre . Source of the problem Jakoba of application ***** dep . Inept and *********** </p>
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Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
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*** (fax)
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To date I have received no email, communucation of any sort whatsoever in respect of this complaint except from a very confused Jakoba calling to say that she does not know what the issue is and they have NO idea why there is a hold on my credit card . What is even more disconcerting is that I hold multiple business accounts and an Attorneys trust account with this bank and yet Peter does not know what Paul is doing and they do not have the courtsey of addressing my concerns instead choosing to hide behind "we are investigating the matter" What is there to investigate ? Who put on the hold ? Was it justified ? Was I as the client informed ? If not why not ? Very simpole and its this type of behaviour that give banks a terribly bad name
To date I have received no email, communucation of any sort whatsoever in respect of this complaint except from a very confused Jakoba calling to say that she does not know what the issue is and they have NO idea why there is a hold on my credit card . What is even more disconcerting is that I hold multiple business accounts and an Attorneys trust account with this bank and yet Peter does not know what Paul is doing and they do not have the courtsey of addressing my concerns instead choosing to hide behind "we are investigating the matter" What is there to investigate ? Who put on the hold ? Was it justified ? Was I as the client informed ? If not why not ? Very simpole and its this type of behaviour that give banks a terribly bad name
Another two days and no reply
Another two days and no reply
Still no reply not even the courtesy of reasons for anything
Still no reply not even the courtesy of reasons for anything
Another day with no reply unbelievable
Another day with no reply unbelievable
Still no reply
Still no reply