Terrible service, uninformed staff

Terrible service once again from standard bank. I called into standard bank on 6 different occassions wanting to know about a specific process and each time I call I receive different and conflicting information from all of the agents I've spoken to. 2nd to that I needed to get something stopped/cancelled and it took 3-4 phone calls before it was actually cancelled with each agent saying they will attend to it but it was never attended to, why do I have to hound standard bank to get things done? I then sent in a complaint on the 2nd of october 2020, it has now been a week and a half and I have still not received any feedback from my complaint, not even an acknowledgement that someone is dealing with it. You have a complaint resolution centre yet I have not received any resolution for my complaint? How do the agents working for standard bank not know the rules and processes of their own company, I can't understand how everyone I spoke to gave me a different answer???