Terrible service trying to secure a home loan

I am writing this complaint on behalf of my domestic worker who has been given the run around while trying to submit a home loan application since the beginning of December 2014. Sharon has several long term employers, as a domestic worker can have, and her husband holds a permanent job. Sharon has been going into the branch 3 times a week to get updates on the status of their loan application. Fist the application was lost, then never submitted, then lost again. She was then told to get a letter from each employer, which she did. Then she was told she would be contacted within 24 hours. That was 4 weeks ago. Her latest excuse from the Long Beach branch is that one of her employers has not submitted the required info, but they can not tell Sharon which employer it is, or what information is missing, however they have told her to try to find out. This is a ridiculous situation. Could someone please look into this and let Sharon know what is outstanding in her application. I am going to leave her cell number here for follow up. <br>