SG
Simioen G

1 reviews | Active since Jan 2017

16 Jun 2017, 16:20

Terrible Service, Terrible Customer care

<p>My newly opened cheque account was done around February. Last month (May) I received a debit order (sbsa homeloans) or whatever. Almost 600 was debited. I'm 25 I have no debit order so ***? I called and queried where I received ********** service from agents telling me to hold on and never came back until I eventually got assistance and the money was transferred back into my account by them admitting to their error and I was advised the correct details were updated and I would not receive these debits again.</p> <p> </p> <p>Yesterday (15/06/2017) I received the same debit order for the same friken amount!!</p> <p> </p> <p>This is bull **** and I need my account sorted out and put back into my account asap! ***** your 3/4 day turn around time. And update my details because your home loan customer is living in a home that im paying for!!!!!!!! </p> <p> </p> <p>Contact me urgently!! Or this will definitely go further. </p>

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Replies (1)
Standard Bank
Standard Bank's reply19 Jun 2017, 08:16
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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