Terrible service Standard bank homeloans

I app**** for a advance on my bond at the end of February 2021 which was approved. Up to now it has been endless follow ups with no answers. First the attorneys Standard bank chose to do the documentation forget about me as one of their colleagues left. They Standard Bank apparently sends them the incorrect client file and have to resend it which they confirmed on 23 April had been done. Again no news from anyone and I have to again follow up. This is pathetic....next they will tell me that too much time has lapsed and I have to reapply. Does Standard Bank HL not follow up on these with the attorneys and get it resolved...surely they are loosing on revenue through interest!!! (approx R3000 interest already) I have always trusted Standard Bank but I have been let down badly. Can someone please try and restore my trust and also get this process completed. I have already done alterations to the house with the knowledge of getting these funds and am not in a financial situation!!!