Terrible service standard bank disappointment

Honestly I'm so disappointed with this service I spent over 200rand on airtime yesterday on hold waiting for card authorization to put through one payment. I made an online order and then standard bank was offline sunday suddenly when they got back online the money went off but the merchant did not receive it and said its not cleared on there side I should call my bank I call standard bank and waited 4 hours on the phone yesterday and no one answered I was just placed on hold. Then I spoke to 2 people the one transfered me to online payments and the guy said he has to transfer me to card authorization and then i told him i have waisted 2 and half hours on phone with my airtime he said to call me back and he did not so i had to buy airtime again and call and was placed on hold.I am still awaiting for someone to assist me. I have being such a loyal client and this is honestly disappointing for me, gives me a thought of changing banks now. I honestly feel things terrible service.