Terrible service Standard Bank

I called Standard Bank on 1 Dec 2021 around 12 I was on hold and only got attended to after 25 minutes. After explaining that I urgently need a proof of payment I made in March that's not reflecting on their mobile app, the guy who answered the phone got me transferred to someone else. I explained the same story to 3 additional people who kept on transferring me from one to the other. The last lady who answered said she will try to assist since I mentioned she was the fourth person I had to explain to.

Then she did the account verification and assisted. I was again on hold while she was trying to get what I was looking for. When our call finished, I had been on a call for over 1 hour 30 minutes. Although she couldn't get me the proof of payment, she assured me that their dpealist department will track the payment and send me proof of payment in the next 24 hours but I will be charged R15 for it... Which I have no problem with.

No one contacted me nor sent me my proof of payment yesterday 3nd Dec 2021. Today it's the 3rd of Dec 2021 no one has responded to my request.

Still no proof of payment of R10, 000 that I made in March 2021.

I'm sick and tired of this bank....