Terrible service received

<p>We have had an issue with a payment that was done to a Standard Bank account. The beneficiary is a preloaded company number that was for Standard bank. As will all SBSA accoutns you select the loaded one and use your account number as your reference number. However it seems that this is not the case with Business Loan account which we were not aware off.When we asked for the details the banker only gave us the account number which we had assumed were to be used as a reference number. Monies cannot be traced. When I had a look at the beneficiary which I had added the name had changed to Shyft Forex which I cannot find anywhere on google. To make a long story short to date neither my business banker or the person working with this has bothered to come back to us on this. Trying ot get hold of them or the branch manager at Three rivers is virtually impossible. Not even the ***** line, it just keeps ringing. And to topit alloff a transfer was done from our account to a account which we did not authorize. Totally not happy. All we want is feedback as to what is happening.</p>