Terrible service received

I went into the Bayside branch on the 28th March to open a new account.<br> I was assisted by Mark. He was friendly initially and assisted in opening the account.<br> I was told that I will get a sms in the next 5 working days to come and collect my card from the branch.<br> <br> In the following week I received a call from Mark to say he forgot to let me sign the documentation. I went into the branch again on 04 April to sign and Mark advised that the card was already and I should be getting the notification and day.<br> <br> In the following week I called the call centre to connect me to the branch, but was cut of numerous times. The call centre agent said she will send an e-mail the branch manager as she can't pick-up Mark in the system.<br> <br> Nobody returned my call.<br> <br> I phoned the call centre again yesterday and spoke to Sumaya (Ref no.: ***). She advised that according to her system no card was order as yet for my cheque account. She was very helpful and said she will send the branch manager again, but if I don't receive a call from them in 24-hours that I must phone back for her to escalate the call.<br> <br> I have had no feedback as yet and was cut off by the call centre twice today.