UR
Uvisha R

1 reviews | Active since Jan 2021

07 Jan 2021, 01:50

Terrible service! Or rather no service at all!!

Firstly there should be no stars at all. I have been trying to contact Standard Bank for weeks. I called in every possible number. I was either cut off or put on hold till my airtime was finished or battery died. I have sent messages on Facebook and inboxed on Facebook, no response. I have e-mailed every possible e-mail address that I found. Previous to all this I had even visited the bank. I have lawyers dealing with a matter regarding standard bank but still no communication at all. I cannot sleep at night due to the stress. It is becoming emotionally challenging. Don't bother apologising. We are already mourning and facing a deadly disease here. I only have an account with standard bank so I cannot contact any other bank for help, I even have my home loan with SB. All this will end. I have typed and typed for weeks. This is inhumane!!!!

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Replies (1)
Standard Bank
Standard Bank's reply07 Jan 2021, 03:03
Official
Dear Uvisha Rajpal

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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