Terrible service online and customer care!

Item: Standard Bank
Rating: 1
Author: Kristen 17

So I used the Standard Bank app to purchase electricity last night, not once but twice and it still didn't work! But yet they withdrew the money but I didn't get any codes to put into the box. It was so frustrating. Then to top it off, I use all my airtime this morning to call the call centre to rectify this. After 15 minutes of waiting on the line someone eventually answers and say they will get back to me. I am still waiting on this call back. It is really pathetic. I must use my own airtime and waste my time to rectify an error. This service is poor and embarrassing. I am so disappointed in Standard bank!

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

25 Jun 2018, 11:36

Dear Kristen Snyders

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply25 Jun 2018, 11:36

Official

Dear Kristen Snyders

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Kristen 17's updateReviewer Update

25 Jun 2018, 11:42

Thanks for the response however at this present moment I am not assured of your service as I am bitterly disappointed. I will only believe that assurity once I am satisfied with the response from Standard bank. It is unacceptable that a client has to call, send a post on hello Peter and also a Facebook message to get some kind of response.

Kristen 17's update25 Jun 2018, 11:42

Reviewer Update

Standard Bank's replyOfficial

27 Jun 2018, 10:15

Dear Kristen Snyders

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank's reply27 Jun 2018, 10:15

Official

Dear Kristen Snyders

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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