Terrible service on Deceased Estate.

Item: Standard Bank
Rating: 1
Author: Dalan H

I have been trying get a settlement value on a house in my deceased mother's estate. I have sent all documents they require and have not even had the courtesy of a reply in the last 2 weeks Matter ID ***4.

I find this shocking service for a bank that is supposed to be one of SA's top banks.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

14 May 2022, 13:19

Good day Dalan

This is not the level of service we strive for. We understand your frustration and we are here to help.

Your matter has been escalated accordingly.

Our team will be in touch.

Kind regards

Standard Bank Help Centre
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Standard Bank's reply14 May 2022, 13:19

Official

Dalan H's updateReviewer Update

18 May 2022, 11:16

Good day Standard Bank,

I have yet to be contacted in regards to the matter above despite assurances above that that one of your team will be in touch.

Dalan H's update18 May 2022, 11:16

Reviewer Update

Good day Standard Bank,

I have yet to be contacted in regards to the matter above despite assurances above that that one of your team will be in touch.

Standard Bank's replyOfficial

18 May 2022, 14:34

Good day Dalan

We sincerely apologise for the delay.

The matter has been escalated as as urgent.

Kind regards

Standard Bank Help Centre
***

Standard Bank's reply18 May 2022, 14:34

Official

Good day Dalan

We sincerely apologise for the delay.

The matter has been escalated as as urgent.

Kind regards

Standard Bank Help Centre
***