Terrible Service on ***** case.

I am a Prestige Banking client and I reported a ***** case on my bank account on the 1st June for transaction that happened on the 31st May. Standard Bank immediately stopped both my cards even though the ***** was only on the one. I had no access to my accounts and was not able to transfer my money offer to my cheque account to make sure my debit orders can go off. I then only received new cards today 6th June 2024, I have been spending all day since 10:34 on the phone trying to sort out my accounts. My account is now in arrears due to R130 unpaid return debit orders and no one at Standard Bank seems to understand how this is unacceptable and I need these amount for unsuccessful transactions refunded. No one at Standard Bank seems to understand that this is not my error but theirs. All they can say is they will investigate it but can not assure that it will be refunded. Pathetic