Terrible Service on a prestige level

29/01/2016 *** - logged because no one could explain bank charges on my account.<br> <br> 01/02/2016 - sms received , resolved , yet I was not contacted so I waited. <br> <br> 04/02/2016 - still no call , so I call prestige banking for an update : system update: customer must speak to card division so transferred to card division , transferred to general banking, and still no answer on charges so the only thing to do is log a request (again) to find out what the charges are for ( my initial query) ref logged : <br> <br> *** - 35 minutes later I end the call. The cc agents are friendly but that's it , they seem to be lost for info or cant really help without jumping from department to department.<br> <br> Don't waste your time \upgrading\" to Prestige banking , you get the same **** service at a prestige level for an extra R100 a month and nobody can give you a definite answer. <br> <br> I should be moving all my accounts over to another bank soon , as it seems the only time you get an answer is if you rant on platforms like these. "