RI
RAZAK I

1 reviews | Active since Sept 2011

12 Sept 2018, 15:54

TERRIBLE SERVICE.... NOT EVEN A SMS....

Hi, We were gone overseas for pilgrimage. Made sure all accounts were paid in full before leaving. paid Standard bank credit card R9000.. . Now we back and receive a sms stating your card has been revoked... ridicules!!! well anyway I call in and agent says because there fees not paid of R200.!@#$ no more words..... STANDARD BANK PLEASE CALL OR LOOSE YOUR CLIENT.

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Replies (2)
Standard Bank
Standard Bank's reply12 Sept 2018, 16:21
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Sept 2018, 12:27
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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