AM
Andrew M

1 reviews | Active since Aug 2015

05 Aug 2015, 10:18

Terrible Service, Misinformation and a *******

Upon application for vehicle finance I was informed I would require certain documents. These were submitted and I was informed I would receive approval within two to three days. Three days later I was contacted by a separate division who. They informed me that they would require additional documents from myself and the seller. I submitted these documents only to be informed that the finance was now being dealt with through a 3rd party supplier who would be in touch. I was then told they would require my entire working contract signed and initialled on every single page by myself and my employer, this is a 200 page document, and this would need to be submitted before approval would be granted. I negotiated and received approval pending submission of my contract despite the fact that I had sent a letter with my company letter head signed by my employer stating I have been a permanent employee for the last three months. Correspondence was then received from the \3rd party"requiring more of the same documents we had now submitted 2 times before as well as info that there would be an additional fee of R3900 for services and R1500 for licensing. Reena was the only person who helped."""

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Replies (1)
Standard Bank
Standard Bank's reply06 Aug 2015, 14:34
Official
Hello Olli333,

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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