Terrible service is an understatement

If I could give minus 1 star, I would. We have been to several different branches trying to get assistance and the lack of service has been astonishing! We've been to Campus Square and The Glen most recently trying to get assistance for a family member who has been incapacitated , and therefore requires us to manage his affairs. The branch manager at Campus Square made an appointment with us, and cancelled only when we arrived for the appointment. Promised to phone us, its been a week, and still nothing. The consultants were helpful but this is apparently something they cannot assist with. Only the branch managers can. Enter our visit to The Glen. Consultants seemed helpful and promised to give our contact details to the branch manager. No calls back as yet. How long are clients supposed to wait for service, I wonder? Meanwhile, things become more dire and more urgent for this family member.