Terrible service - ***********

Terrible Terrible service. I can't believe I haven't switched to another bank yet, but I definitely will very soon. They keep losing my current cell phone number (magically) and then send any Credit Card ***** alert and confirmation to my old number - which I obviously don't receive, so they proceed to block my cards. ...and then I need to sit and be passed from consultant to consultant and answer 20 stupid questions to prove that it's me before they unblock my cards. And we go through this ******* cycle every few months! I'm starting to wonder whether they're purposely trying to be terrible just to see how long it takes people to leave and find a competent bank.