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Courtney C
1 reviews | Active since Jan 2025
02 Jan 2025, 10:14
Terrible Service – Frozen Account Since November!
I am beyond frustrated with Standard Bank. My account has been frozen since the beginning of November, leaving me unable to access my funds. I’ve sent multiple emails, including one to the Complaint Resolution Centre, and I’ve received no updates or responses whatsoever.
It’s now January, and I’m still left in the dark. This level of service is unacceptable and unprofessional. Standard Bank, how do you expect your customers to trust you when you treat them like this?
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Standard Bank's replyOfficial
02 Jan 2025, 10:23Dear Courtney,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We will follow-up with our complaints management team on the progress of this case.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We will follow-up with our complaints management team on the progress of this case.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jan 2025, 10:23
Official
Dear Courtney,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We will follow-up with our complaints management team on the progress of this case.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We will follow-up with our complaints management team on the progress of this case.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***