Terrible Service fron Standard bank

Terrible Service from Standard Bank - No Resolution Since Monday

I’m beyond frustrated with the service I’ve received from Standard Bank. On Monday, I received a confirmation regarding some family checks, and I was assured my funds would be available for use. But since then, my transactions have been blocked, and my account is frozen.

I was initially told by someone from the bank that this was an issue they were aware of and would resolve, but now, days later, my account is still closed, and I have no access to my funds. I’m close to giving birth, and this is the last thing I need.

Since Monday, I’ve been passed from department to department, with everyone telling me my case is under investigation. Yet, no one has reached out to me with updates, despite my constant calls. Every time I call, I get put on hold for ages, and sometimes my call is dropped, which is incredibly disrespectful. It’s Friday now, and not a single person from Standard Bank has called me back to address the issue.

This kind of service is unacceptable. I trusted Standard Bank with my money, and they’ve done nothing to help me in my time of need. If this is how they treat their customers, I’d strongly advise others to reconsider banking with them.