SG
Shanel G

1 reviews | Active since Aug 2024

15 Aug 2024, 13:43

Terrible Service from TC Kwande

Over 6 years ago i closed my bank account with Standard bank, and they handed over my debut account for collections from unpaid debit orders. TC Kwande contacted me last year and claimed to have the standard bank account handed over to them. They demanded that I pay them the installment fee, so I agreed. Then I kept calling / emailing TC Kwande for an updated statement on the amount outstanding and till this day I received nothing. Then someone emails me saying that Standard bank withdrew the account from them, OCT 2023, but TC Kwande is still debiting money from my account. TC Kwande is of no help i keep calling and emailing and they dont reply or answer.

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Replies (3)
Standard Bank
Standard Bank's reply15 Aug 2024, 13:54
Official
Hi Shanel

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply15 Aug 2024, 15:11
Official
Hi Shanel

We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
 ***

Standard Bank
Standard Bank's reply23 Aug 2024, 13:37
Official
 Hi Shanel 

Please note that our team has request for the extension of the matter, as we are still waiting for the proof of payment. Please check your emails we have sent you an email. 

 In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team ***