ER
Earl R
1 reviews | Active since Sept 2012
18 Oct 2025, 14:08
Terrible service from Stanford bank and capitec.
On the 2nd October while using the STD bank atm. The money didn't come out but got deducted from my account. The machine gave me a slip saying it couldn't dispense the funds. Now Capitec is saying they're waiting for STD bank to confirm and refund them so they can refund me. The service from both banks has been terrible and disappointing on this issue. Case ***2 was closed by Capitec with resolution and we opened another one *** which we now told wait 30days for refund. Very bad service.
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Replies (2)
Standard Bank's replyOfficial
18 Oct 2025, 16:13Dear Earl
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Oct 2025, 16:13
Official
Dear Earl
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
ER
Earl R's updateReviewer Update
20 Oct 2025, 14:20Thank you to Standard Bank for your prompt response and solution to our case and the follow up call to ensure we are sorted. Excellent service.
ER
Earl R's update20 Oct 2025, 14:20
Reviewer Update
Thank you to Standard Bank for your prompt response and solution to our case and the follow up call to ensure we are sorted. Excellent service.