TERRIBLE Service from Standard bank - shame on you.

Manuels, Jammy JR - what a terribly rude email received from this person at Standard bank. Without having any of the facts of a case logged for a double debit, he proceeded to tell me that they found my purchase slip and they would deduct the money for the refund from my account that day having sent the email at 14h20. Nevermind the query is still ongoing and being disputed. And that there are no funds in the account. In my 20 years as a Standard bank account holder and home loan owner - did i never consider closing my account until dealing with this idiot. Where have oy ever heard that you make a purchase on your bank card and the bank does not take the money for that purchase? And then debits it again a month later? Then logging a query and a case opened, after 2 months, they conclude it was an error debit and refunded me. Now 5 months later - changing their story and saying refund was an error.. Come on.. Who checks and approves these things? Absolutely disgusted in this whole process.