Terrible Service from Standard Bank Professional Banking

As a Standard Bank, Professional banking client I am horrified and really disgusted in the terrible service received from the bankers. Firstly, my banker assisted me to apply for a Payment Holiday in January, only to find out in May by way of a LOD that they obviously did not document this or someone did not log it into the system. Secondly I lost my credit card and app**** for a new one, when i received my card my banker was unwilling to assist me to obtain my pin (I have the whatsapp chats) she told me to go into the branch and sort it out myself, yet I pay the banking fees for the service. The bankers were also unwilling to assist me after I sent them all the relevant documentation and a POP when i received the LOD, my banker told me she would "sort it out" and asked me to send her the relevant documentation twice. Then when I said that the call reports need to be pulled and they need to go listen to the recording (which Standard Bank disclaims in every call) she told me it could not be done. So now I have a situation where I was told by the banker the payment holiday was approved and now they cant seem to find the record of this and the call was recorded. I really would not recommend signing up for Professional Banking, the service is shocking, they do not take care of their clients or even respond to emails, it is just a waste of money to pay the banking fees with no real assistance or service.