TM
T M
1 reviews | Active since Apr 2017
23 Jun 2020, 11:37
Terrible service from Standard bank mobile
I requested a sim swop on 22 June 2020. This was to replace my lost sim. I got the new sim at Standard bank Groove mall. Called standard bank mobile from the branch for the sim swop. was told it will be complete in 1 - 4 hours. I called again 4 hours later and was told to wait 6 hours . Now its 24 hours later and sim still not functioning. Standard bank mobile now says they have escalated the matter and that can take up to 48 hours!
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Standard Bank's replyOfficial
24 Jun 2020, 03:43 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply24 Jun 2020, 03:43
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***