Terrible Service From Standard Bank is NOT Prestige

I've been a client of Standard Bank's Prestige/Private Banking, and my recent experiences have been nothing short of frustrating. I've submitted a simple request for bank statements that I need to submit to SARS, but the response has been abysmal. Despite multiple attempts to get assistance, I've been ignored and dismissed by the client support team.

Just recently, I received an email from my Prestige Banker, which was yet another disappointing response: "Thank you for your email and trust you are well. You are able to access the last 2 years on the banking app." This dismissive response didn't address my request or show any interest in genuinely helping me.This isn't an isolated incident either. It's become the norm for my engagements with Standard Bank's client support. They don't seem to value their customers at all – you're just a number to them. It's clear that providing basic assistance is beyond their capability.

I submitted my request for these statements over a week ago, and the few responses I've received haven't been helpful in the slightest. Standard Bank's inability to execute even the simplest tasks is astonishing and unacceptable for a service that touts itself as "prestige" or "private."

If you are considering banking with Standard Bank's Prestige/Private Banking, be prepared for poor service and a lack of customer care. My experience has been consistently disappointing, and I cannot recommend their services based on the level of support I've received.