FJ
Fahimeh J
1 reviews | Active since Jan 2018
30 Jul 2019, 09:30
Terrible service from Standard Bank home loan
Standard Bank home loan service is terrible, It has been 6 months that I am trying to phone/email! Phone is constantly is busy and keep saying "we are in high volume of call" even in the early morning! I sent several emails but no one answer. I am really frustrated with home loan service and I need to sort out my home loan issue.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
31 Jul 2019, 02:08Hello Fahimeh,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
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Standard Bank's reply31 Jul 2019, 02:08
Official
Hello Fahimeh,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
14 Aug 2019, 10:44Dear Fahimeh Jami
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply14 Aug 2019, 10:44
Official
Dear Fahimeh Jami
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***