Terrible service from Standard Bank funeral department

<p>My dad passed away on the 11th of Feb 2017. My mom, having a funeral policy with Standard Bank, managed to submit her claim on the 15th of Feb. We received fantastic service from Standard Bank in speeding up the process to pay my moms claim. But with her policy she was supposed to receive R200 MTN airtime. Today is the 20th of Feb, we burried my father on the 18th and my mom still has not received the airtime and I must say, she really needed it. </p>