Terrible service from standard Bank

Item: Standard Bank
Rating: 1
Author: Shamaman B

I experienced ***** on my account.Waited 2 hours on the phone to report.I am currently 36 minutes to get an update.This bank can never be trusted to keep your money safe.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

03 Jul 2024, 11:35

Dear Shamaman,

This is not the level of service we strive for. We understand your frustration and are here to help.

We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,
Standard Bank Hello Peter Team
***

Standard Bank's reply03 Jul 2024, 11:35

Official

Shamaman B's updateReviewer Update

03 Jul 2024, 11:45

I lodged complaint while holding for 36 minutes.It is now an hour and I am still holding the line.I am also out of pocket.I dont think this will end well for me.

Shamaman B's update03 Jul 2024, 11:45

Reviewer Update

I lodged complaint while holding for 36 minutes.It is now an hour and I am still holding the line.I am also out of pocket.I dont think this will end well for me.

Shamaman B's updateReviewer Update

03 Jul 2024, 12:22

After 1 hour and 36 minutes I dropped the call.

Shamaman B's update03 Jul 2024, 12:22

Reviewer Update

After 1 hour and 36 minutes I dropped the call.