Terrible Service from Standard Bank Estate Department

Estate Department I am really frustrated and disappointed with Standard Bank. My mom passed on the 01st of May 2022 and after the funeral we approached std bank because we know that the Will is with them, but we have been struggling with them since then. My mom's estate was assigned to Langa Ndzukulu whom we tried to contact and we couldn't until the 30th of June where he apologized and sent us the forms on the 30th of June to fill in, then he never followed up and when we tried to contact him every time we couldn't get hold of him, His phone was forever ringing or when we call the reception, they will tell us he is in consultations. Just to get clarity on some of the documents he sent was a mission. Eventually we got hold of him and we sent the forms, but he was still not acknowledging that he received the documents. there have been back and forth, and we escalated the matter to Danie Du Toit who is Lunga's manager, but he also didn't do anything about the situation. Eventually Langa sent us an email that the Estate (File no: 316691) will take less than 15months to be finalized, and this was on the 02nd of November 2022. 12 January 2023 we thought let's check how far are they because we have things outstanding that is waiting for this estate to be finalized, but to our Suprise we received out of office that tells us that Langa is no longer working for std bank, then we send Danie an email on the same day, He rep**** on the 16th of January 2023, to say that Xaba Khwezi is now working on our Mom's Estate. Khwezi didn't know anything about this estate and requested that we fill in the information, the same thing we did from the beginning when we started with Langa but we told her that we will forward everything that we sent to Langa. This means that since November nothing has been done on this Estate, the process of requesting std bank to be an executor it has not even started. I will not advice anyone to take the Will with Std Bank. If you have minors, then it will be a nightmare to those kids. I immediately went to Capital Legacy for my Will after we experienced this horrible service. The below was her email: Xaba, Khwezi K <***> Attachments Jan 16, 2023, 3:04 PM to ***, me Good day Lebo I trust you are well. Please note that I will be attending to the administration of the above estate, and should you require anything, please liaise with me directly. Please note that I have perused through all documents and note that the estate is yet to be reported to the Master of the High Court. I kindly request that you submit the reporting documents to me, and I will proceed to report the estate to the Master of the High Court. I understand that this could prove to be frustrating to you and your family if you have already attended to this, and we apologise for the inconvenience.

Should you wish to have a telephonic conversation in relation to this, please let me know, and I will contact you. Regards

We are still on the back and forth emails and dont know when is this nightmare going to end with std bank because every communication you sent to them takes too long to be attended to. Khwezi sent us to call Metropolitan to get the information that she should have asked from Metropolitan. When I called to request the information, the consultant told me straight that STD Bank people are lazy, they were supposed to contact them with a copy of the WILL and reasons why they need my Mom's information. So DO NOT TAKE YOUR WILL WITH STD BANK UNDER ANY CIRCUMSTANCES. Your Grief will be a nightmare added by STD Bank with this kind of service.