Terrible Service from Standard Bank

On the 29th of April 2020 i received a letter from employer stating we wont be receiving any salaries for the month of April as business was not opened due to lockdown rules. I have called the different companies and requested them not to debit my account and unfortunately they could not stop thye debit order as the debit order was already in the pipeline. I then called Standard bank to inform them about not receiving salary for month April and i was concerned about the penalty charges. The call centre agent advised at the time that she could not assist and she will only be able to assist once the penalty fees are charged. I then had the debit orders bounce and the fees were then charged, I then called in again and the call centre agent assisted in submitting the request for reversal charges. Today 18/05/2020 I received messages from standard bank that the reversal is declined. I then called in and the call centre agent now tells me that they cannot reverse the penalty charges. A friend of mine even sent me money for food and now i cant even access those funds. This is how standard bank kicks a dog when he is down, chooses to profit from the poor. I pray that Julius Malema wins in nationalizing the banks. The poor will not suffer. Absolutely terrible service