RM
Ronald M
1 reviews | Active since Sept 2016
08 Aug 2024, 15:40
Terrible Service from Standard Bank
Terrible service from Standard bank. I have mobile service from Standard bank and they incorrectly credited my account and thereafter didn't debit my account due to credit on my account. They then blocked my SIM without any notice and when i called they say i owe them and they cannot explain how i can owe them when i have a debit order which does not even indicate that it bounced. This is a serious inconvenience for me and now i'm stuck with a blocked phone.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
08 Aug 2024, 15:47Dear Ronald
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Aug 2024, 15:47
Official
Dear Ronald
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
RM
Ronald M's updateReviewer Update
13 Aug 2024, 12:55This is a lie; you talk about commitment and I'm guessing you don't understand the meaning of the word. My LTE and Mobile SIM are currently locked and unusable, and I have to buy data and airtime on other mobile networks.
RM
Ronald M's update13 Aug 2024, 12:55
Reviewer Update
This is a lie; you talk about commitment and I'm guessing you don't understand the meaning of the word. My LTE and Mobile SIM are currently locked and unusable, and I have to buy data and airtime on other mobile networks.
Standard Bank's replyOfficial
13 Aug 2024, 13:04Good day Ronald.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Aug 2024, 13:04
Official
Good day Ronald.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
RM
Ronald M's updateReviewer Update
13 Aug 2024, 13:10You don't understand what the word priority mean, just to check what happened on the account since Friday and me being unable to use my phone and data since then does not seem to bother you and the inconvenience it is causing me. My rating to this kind of service is below zero, you are acting unprofessional like people not trained to handle their customers. I will be making a big mistake if I recommend anyone to this kind or low service.
RM
Ronald M's update13 Aug 2024, 13:10
Reviewer Update
You don't understand what the word priority mean, just to check what happened on the account since Friday and me being unable to use my phone and data since then does not seem to bother you and the inconvenience it is causing me. My rating to this kind of service is below zero, you are acting unprofessional like people not trained to handle their customers. I will be making a big mistake if I recommend anyone to this kind or low service.
RM
Ronald M's updateReviewer Update
13 Aug 2024, 13:14What an *********** institution, i hope the public is watching.i will spread this on social media as well
RM
Ronald M's update13 Aug 2024, 13:14
Reviewer Update
What an *********** institution, i hope the public is watching.i will spread this on social media as well
Standard Bank's replyOfficial
13 Aug 2024, 18:06Good day Ronald.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Aug 2024, 18:06
Official
Good day Ronald.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
RM
Ronald M's updateReviewer Update
13 Aug 2024, 19:08Copy and paste response with no action, unprofessional indeed.
RM
Ronald M's update13 Aug 2024, 19:08
Reviewer Update
Copy and paste response with no action, unprofessional indeed.
Standard Bank's replyOfficial
14 Aug 2024, 14:16Hi Ronald
Please note that we will follow up on the and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that we will follow up on the and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Aug 2024, 14:16
Official
Hi Ronald
Please note that we will follow up on the and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that we will follow up on the and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Aug 2024, 14:46Dear Ronald
Thank you for taking our call.
Our Standard Bank Mobile is still working on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our Standard Bank Mobile is still working on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Aug 2024, 14:46
Official
Dear Ronald
Thank you for taking our call.
Our Standard Bank Mobile is still working on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our Standard Bank Mobile is still working on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
15 Aug 2024, 11:19Dear Ronald
We appreciate you taking our call.
Please be aware that our SB mobile team has been informed of the best time to reach you.
Kindly keep an eye out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
Please be aware that our SB mobile team has been informed of the best time to reach you.
Kindly keep an eye out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Aug 2024, 11:19
Official
Dear Ronald
We appreciate you taking our call.
Please be aware that our SB mobile team has been informed of the best time to reach you.
Kindly keep an eye out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
Please be aware that our SB mobile team has been informed of the best time to reach you.
Kindly keep an eye out for our call.
Kindest regards
Standard Bank Hello Peter Team
***