Terrible service from Standard bank and loss adjuster

I had a fire at my residence on 28 December last year. Lodged a claim next day. I am still awaiting response from insurance if claim was processed .. I got appointed a useless loss adjuster where every time I phone him there is no answer , I then call the office and get **** to that they will get back to me as the person handling my claim is in cape town. So what does that have to do with my claim being reviewed.. cant anyone else do it. My property does not have any windows so when it rains water damages other stuff.. its been almost a month... im definitely going to weigh my options when all is done.