Terrible service from Standard Bank Alberton

We had a consultant come to open my account at the office. I was assured that I would receive a confirmation email when my account was opened. There was nothing. I went in on a Saturday (16 September) with a colleague whose account was opened and card ready for collection. I happened to ask the consultant then if my account was opened and she said it was opened on the 15th and that I needed to wait for 3-4 days for my card to be ready. There was no communication. I went into Standard Bank on the 26th to ask if my card was ready and was told it had been there a while. I collected my card but there was no letter confirming banking details. I emailed the consultant and got no reply and went back into the bank to get confirmation. I was instructed to go and get a statement from the ATM (which I refused because I'm not paying for something I should receive for free). I waited over 30 minutes to see a consultant. My number was incorrect on the system. They had two different addresses on the system (my branch is apparently in PE while I live in Johannesburg). The actual letter I received had all the information muddled up ( ID number written as account type etc). A horrible mess. I was intending on opening accounts for my child and husband but after this poor service, I don't even want to deal with this bank anymore.