Terrible service from Standard Bank

What a terrible bank to deal with. After having had ***** on my account which took them 3month to investigate I am still been charged "Cash Service fees on a zero balanced account. There is no communication between departments. In this modern world you would think they would be able to leave notes on the system so everybody knows what is going on. I get told the same story for their finance charges word for word. No investigation as to why just whatever I can only assume the a reading off of something. If could give them a zero star that is what they would get!