Terrible service from Standard Bank

Standard bank chooses to keep some of their branches closed and that creates long ques in front of the branches that are actually open. The ques of people do not adhere to social distancing therefore spreading the virus in these ques will be super easy. We called the call centre this morning as we are trying to link my husbands card to internet banking. He called twice and was told they cant help him if he does not have the exact error message. He said I have the message and he was asked to call me!!! HOW since he is on the line to the call centre???? I got through to the call centre and I was told it was a technical error and has to be escalated. I asked to speak to a supervisor and held on for 22 minutes before putting the call down since I have a job and I have work to do.

This is really terrible service from the bank we use to love! Maybe it is time to go elsewhere