1 reviews | Active since Aug 2016
Terrible Service from Standard Bank
<p>All companies have their own processes and procedures into place which is unknown to their consumer if not made aware of it. Therefore, large institutions like yourself employ customer service consultants to educate and assist your clients.</p> <p>On 01 July 2016, I realized that the eft I had done was made to a closed account which no longer exist. The owner of that account is known to me and made me aware of this matter. On discovering this, I contacted your Client Services Department who confirmed that I needed to complete an EFT recall form and the cost of this, which I received on Monday, 04 July 2016. I completed and returned this.</p> <p>Up until 20 July 2016, I did not receive feedback. Eventually, after sending an email to your Complaints Department (after making calls to your Client Services Department) I get an email confirming the funds were reversed into my account on 01 July 2016. While I understand that the transaction may have taken a day or so to reflect on my account, why did your consultant not advise me of such in the first place on the first when I called in. Why not advise me on the turn-around time to wait before completing this form. Why send me a form on 04 July 2016 if this was already done.</p> <p>I contacted your Client Services Department and was advised that I should not be charged a fee if the recall was already done. But you charged me the recall fee anyway.</p> <p>How can you charge me for a service you did not provide. Why am I not getting any feedback from all the numerous emails? How do you have a customer services department if you do not provide that?</p> <p>This is pathetic customer services, should you require names emails, references, I have them all available to send to you. </p>
Good day Nirasha Moonilall
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Nirasha Moonilall
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Nirasha Moonilall
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Nirasha Moonilall
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Nirasha Moonilall
We acknowledge receipt of your complaint regarding an EAP recall outcome.
Kindly acknowledge our sincere apology on the delay experienced regarding the complaint.
We have done an enquiry on your profile and noted that the R3500.00 was refunded to an account from where the payment was made which is the Elite plus account and this account is active.
I also emailed you a statement copy to **********
You are welcome to contact me should you need assistance.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: ********** | ) Tel no:+27 010 ********** |
Good day Nirasha Moonilall
We acknowledge receipt of your complaint regarding an EAP recall outcome.
Kindly acknowledge our sincere apology on the delay experienced regarding the complaint.
We have done an enquiry on your profile and noted that the R3500.00 was refunded to an account from where the payment was made which is the Elite plus account and this account is active.
I also emailed you a statement copy to **********
You are welcome to contact me should you need assistance.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: ********** | ) Tel no:+27 010 ********** |
We are not querying the R3500. Let me start again...
We are querying the R290 that was charged for the recall. The funds went back into the account before the recall was even processed. So this needs to be refunded.
Please read my initial query and advise further. this is now rather frustrating.
We are not querying the R3500. Let me start again...
We are querying the R290 that was charged for the recall. The funds went back into the account before the recall was even processed. So this needs to be refunded.
Please read my initial query and advise further. this is now rather frustrating.
Good day Nirasha Moonilall
The recall fee of R290 is non-refundable based on a request submitted. We acknowledge that the funds were reversed from the Beneficiary’s Bank within a 3 day period.
Kindly allow us an opportunity to review the fee debited on the 22nd of July and revert to you.
We apologise for an inconvenience experienced as a result of the debit.
Kind regards
Johanna Kele
Good day Nirasha Moonilall
The recall fee of R290 is non-refundable based on a request submitted. We acknowledge that the funds were reversed from the Beneficiary’s Bank within a 3 day period.
Kindly allow us an opportunity to review the fee debited on the 22nd of July and revert to you.
We apologise for an inconvenience experienced as a result of the debit.
Kind regards
Johanna Kele
Good day Nirasha Moonilall
The recall fee of R290 is non-refundable based on a request submitted. We acknowledge that the funds were reversed from the Beneficiary’s Bank within a 3 day period.
Kindly allow us an opportunity to review the fee debited on the 22nd of July and revert to you.
We apologise for an inconvenience experienced as a result of the debit.
Kind regards
Johanna Kele
Good day Nirasha Moonilall
The recall fee of R290 is non-refundable based on a request submitted. We acknowledge that the funds were reversed from the Beneficiary’s Bank within a 3 day period.
Kindly allow us an opportunity to review the fee debited on the 22nd of July and revert to you.
We apologise for an inconvenience experienced as a result of the debit.
Kind regards
Johanna Kele
Good day Nirasha Moonilall
The recall fee of R290 is non-refundable based on a request submitted. We acknowledge that the funds were reversed from the Beneficiary’s Bank within a 3 day period.
Kindly allow us an opportunity to review the fee debited on the 22nd of July and revert to you.
We apologise for an inconvenience experienced as a result of the debit.
Kind regards
Johanna Kele
Good day Nirasha Moonilall
The recall fee of R290 is non-refundable based on a request submitted. We acknowledge that the funds were reversed from the Beneficiary’s Bank within a 3 day period.
Kindly allow us an opportunity to review the fee debited on the 22nd of July and revert to you.
We apologise for an inconvenience experienced as a result of the debit.
Kind regards
Johanna Kele
Good day Nirasha Moonilall
The recall fee of R290 is non-refundable based on a request submitted. We acknowledge that the funds were reversed from the Beneficiary’s Bank within a 3 day period.
Kindly allow us an opportunity to review the fee debited on the 22nd of July and revert to you.
We apologise for an inconvenience experienced as a result of the debit.
Kind regards
Johanna Kele
Good day Nirasha Moonilall
The recall fee of R290 is non-refundable based on a request submitted. We acknowledge that the funds were reversed from the Beneficiary’s Bank within a 3 day period.
Kindly allow us an opportunity to review the fee debited on the 22nd of July and revert to you.
We apologise for an inconvenience experienced as a result of the debit.
Kind regards
Johanna Kele
Good day Nirasha Moonilall
I apologise for the delay experienced regarding the refund for a recall fee processed from your account.
Kindly be advised that the reversal will be processed by close of business.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: ********** | ) Tel no:+27 010 ********** |
Good day Nirasha Moonilall
I apologise for the delay experienced regarding the refund for a recall fee processed from your account.
Kindly be advised that the reversal will be processed by close of business.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: ********** | ) Tel no:+27 010 ********** |
Good day Nirasha Moonilall
The recall fee of R290 has been credited to your account.
Thank you for allowing us an opportunity to assist regarding the complaint.
We apologise for the frustration you have experienced as a result of the delay that occurred.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: ********** | ) Tel no:+27 010 ********** |
Good day Nirasha Moonilall
The recall fee of R290 has been credited to your account.
Thank you for allowing us an opportunity to assist regarding the complaint.
We apologise for the frustration you have experienced as a result of the delay that occurred.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: ********** | ) Tel no:+27 010 ********** |