Terrible service from so called prestige banking

We’d like your assistance please as we are not getting any feedback from the prestige banker Tebogo Baloyi and Eliza Jardin.

Tebogo was requested to get us a concession rate on our Standard Bank home loan. She mentioned they can only do that if we move our home loan to Standard Bank thereafter we can get the rate.

That has been done and we’ve received no response instead she is telling us she would rather close the Standard Bank account we opened with her.

Eliza was instructed to move the home loan debit order ONLY to stdbank,now she has gone and moved everything to Standard Bank. We asked him /her to reverse what they did,no response.

Note specifically mentioned to Tebogo it is risky for us to move the salary after the 1st June of the month as hr might not finalise the change before the debit orders are due.

Two things we need urgent help with as per our initial request. Reverse the debit orders that were not requested back to FNB

Give us the concession rate as Eliza confirmed the debit order move to standard on email as this was the condition we were given to get the reduced rate.

We appreciate your efforts in assist with the above matter.