Terrible service from Private Banking call center- ZERO SERVICE - I cannot pay workers

My private banker on leave so i call private banking landline to increase my limit to do a payment above what I can do online. I am on phone for 10 mins at my cost and lost revenue time and the lady on the other end hears everything, does all security checks, makes me log onto my app to authenticate and then finally tells me she cannot do it and her team leader will call me. This is an absolute joke of a bank that facilitated trillions of rands movement for Gupta of Middle east accounts, done ******* money movement for the Chinese in North Africa for alleged pipelines which USA calls military equipment. This very same bank cannot do a simple adjustment while talking to me on phone to do as payment. I guess if I was a undocumented foreign national then I would have given better service. Sadly as original and ancestral born South African, the bank gives us the worst service possible. I told the consultant that I will do the hellopeter if not called in 8 mins. Its now 35 minutes later and fat cat managers dont really care as they more focused on helping the next Gupta style payment or Chinese payment clearance than to worry about people that live next to and went to same school with. STD Bank is definitely useless on service delivery.Hopefully a new leadership can root out the useless managers and workers Donald trump style as this abusive monopoly will not last forever. Unhappy private bank customer.