Terrible Service from Prestige team

<p>On 27 June 2017 I called the Prestige Line at about 12pm, spoke to Johan and he provided me with a settlement amount for both my Revolving Credit Loan and My credit card as I want to settle the RCL and reduce the credit card limit. Shortly after the call I transferred the money into these respective accounts and called the Prestige line again at about 13:40, spoke to Devereaux who confirmed that he can only reduce the credit card limit and will only be able to close the RCL the next day on 28 June 2017.</p> <p>On 28 June at about 14:20 I called the Prestige line again to check if the RCL has been closed , I spoke to Brandon Scheepers who confirmed that the money I transferred to the RCL is not reflecting and would take this up with your IT department. Since then I have not heard from Brandon at all which is pathetic. On 3 July 2017 I sent this query to my Prestige Banker Lloyd Cupido at Vangate Mall who emailed me stating that the incorrect settlement amount was given to me and that I still owe a balance.</p> <p> </p> <p>This is totally unacceptable as I budgeted according to the information provided to me. I now do not have the funds to pay the balance and now I must still be further inconvenienced because you charging me interest on a daily basis.</p> <p> </p> <p>I am not going to accept this and Standard Bank must take accountability for the incorrect information provided to me by writing the balance off and close the RCL immediately.</p> <p> </p> <p>Look forward to your response.</p> <p>Gershwin Solomons - ID number ********** 219081</p>