Terrible service from Mall of Africa branch (Mathapelo Selamolela)

<p>I used to have permanent residence but now I am a citizen and in February i went to the bank to change my details. I took all my documents with me and I was told my details have been updated. Later on i found that nothing had been changed and in June when i went to collect my card i informed the consultant of this problem and she said it seems everything had been captured on the system expect for the citizenship certificate and she asked me to bring it in. Yesterday i went to the same branch with my certificate and my 2 ID books and firstly the consultant didnt even know what that certificate is which is not my problem. He called someone else and on the phone he was saying my certficate doesnt ve an ID no, it doesnt even have to have an ID number on it. He called the TM Mathapelo who told me that before they change my details they ll ve to verify the certificate with home affairs and that will take 1 week. Firstly what wasnt i informed of this the first time i went in February, secondly is it my problem that your staff doesnt know how the certificate looks like, thirdly when i changed from my passport to perm res I never heard of verification. I asked Mathapelo to scan my ID to check if its legit if they are not sure and she refused. I am sich and tired of this silly bank. I wonder how you let unauthorised debit go through all the time if you are so thorough when dealing with customers.</p>