Terrible service from Laura at STD Southdale branch

I visited the Southdale branch today and all I can say is WOW. I have never experienced this kind of pathetic and rude service from a front end staff member in my life. I was assisted by Laura. This was my 1st time deposting coins at STD cause FNB is my primary bank. I put them in R100 packs as I do at FNB. When I told this to Laura she asked me if I can't read what it says on the money bag and proceeded to point it out to me like I'm a child. I then told her it's my 1st time deposting coins at STD and FNB accepts this, she then told me that this is not FNB.

She then made me take out all the coins myself and sort it out as per the denominations stated on the money bags. I asked her to help me and she said NO. I should have done it properly in the 1st place. I understand that all banks don't have the same rules or regulations but come on, I'm a customer and don't deserve to be treated like this.

She then took her time to complete my 3 deposits. From the time she started assisting me till I was done took 45 mins. She worked so slow with a no care attitude and like she was doing me a favor. I then asked for more money bags cause it's month end and I have more coins to deposit. She told me that they have no stationary or money bags. So I asked when can I come for them she said she don't know.

Now I remember why i moved all my accounts away from STD bank I'm so disappointed.