Terrible service from account closure department

I have contacted Standard Bank's information services and card queries departments in order to close my credit card account. After various problems and 19 days passing with various \we will respond asap"emails the account still has not been closed. I can only assume this is in an attempt to milk me for another month's bank fees. I regard this as a terrible misuse of the power that they hold. I was a loyal standard bank client but I am looking to move my accounts to someone more inclined to customer service."""