KM
Kgaugelo M
1 reviews | Active since Dec 2017
04 Mar 2021, 09:16
Terrible service from a big bank
My account was debited twice for the same card transactions which put my account on a minus. When I tried phoning the bank, I had to wait on the call que for more than 30 minutes. I still have not gotten through to their customer service and my issue is still not resolved.
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Replies (1)
Standard Bank's replyOfficial
04 Mar 2021, 18:46Hello Kgaugelo,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank's reply04 Mar 2021, 18:46
Official
Hello Kgaugelo,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********