Terrible service for lost card - waste of time and money

Credit card lost overseas, and the bank automatically orders a new card without any of my permission or consent.

1) You cannot order a card without my permission 2) You cannot take money from my account without my permission to pay for the card I did not authorise you to order 3) You cannot then proceed to send the card to an old address that you did not even let me check before you proceeded to order the card I did not give you permission to order 4) I was overseas - how the hell would I be able to receive delivery?? Nowhere in the flow was I even asked the nature of my lost card. If you bothered to ask if I was overseas you would have known I could not be contacted.

Pathetic. patetic. pathetic.

Even tried lodging a complaint and that didn't work, that's why I came to hello Peter