Terrible service

I lost my cheque card during my mother's funeral last month, so I am in Limpopo now so I went to Malamulele branch to get another one. They are extremely slow, I was there for more than 2 hours, eventually, a lady came and say since it's just a replacement, I can be assisted by the manager, he did not bother to ask me questions, he gave me a debit card which alsi took forever to issue, and he said it will be R180 which I did not mind.

The problem is the card can only withdraw money, only R1000 limit, even after changing the limit on the app, I cannot even pay for gas at the patrol station, it declines. I called the useless call centre twice on the 22nd of June 24, and I spoke to Precious on my 2nd call, she said Belinda the TL would call me within 5 minutes as they are working from home, but Belinda never called me till date.

I went back to the branch on the 24th of June 24 but I waited more than an hour for the manager who never attended me, then we were told they were offline.

I had ti transfer R27 000 to my Capitec bank and pay for immediate payment fees as the builders have been waiting for the material for my house. Now I am waiting for a cheque card which I have to pay the charges again after being inconvenienced by their manager who did not bither to probe nor to own up to his mistake when I go back. I have been with Standard bank for about 10 years and for the 1st time I and disappointed with their service. I hope Bongiwe will call me on behalf of busy Belinda, or their branch manager.