Terrible Service, even in Complaints Team

So Standard Bank had an IT issue with my cheque account so that it is completely unusable. I have plenty of hard earned cash in there but got declined while swiping my card at 2 stores. I went to the branch expecting that maybe the chip was faulty but they confirmed the card worked but that there was some IT issue. I called in and waited rather a long time and logged an IT request with general enquiries at which time I was told it would take 40 business hours to get looked at. Highly irate that I won't have access to my funds until after New Years, I asked to speak to complaints who tried to log a complaint but have an average turnaround of 3-5 working days...Same result, client left unhappy and complaints couldn't even pass me to a supervisor! Can't seem to do anything but wait for them to fix a mess of their own creation and I can't get to my cash! How would they feel if they couldn't access their money???