FT
FATIMAH T
1 reviews | Active since Mar 2009
19 May 2021, 07:36
Terrible service
So I have been trying to find out why I am being charged a late fee for payment of my gold credit card ..when payment was made a day before due date. Tried calling call centre ..they asked a whole lot of questions only to tell u that u havent answered their silly questions properly and will have to redo. All this at my expense ..me being in cape town a d the number of call centre is clearly not a local call. Tried emailing twice ..received acknowledgements and that i will be contacted within 24- 48hrs ..that was almost 2 weeks ago. Speedily resolution will be appreciated.
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Standard Bank's replyOfficial
20 May 2021, 00:40 Hello Fatimah
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply20 May 2021, 00:40
Official
Hello Fatimah
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***