Terrible service

I called standard bank General enquiries department regarding a transaction on my STD virtual card, after holding for a long time finly spoke to someone who told me they can't assist, I need to call the ***** department. I called ***** and after holding for long, the ***** department consultant said I need t go back to General enquiries!! Back at General enquiries the consultant tells me I actually need to call Internet Cellphone banking department!!!! I've been on hold with the internet banking department for over 15min!! The inconvenience, my time, my airtime 😑