ZM
Zimisele M
1 reviews | Active since Apr 2014
08 Oct 2021, 22:54
Terrible Service
I deposited a R15000.00 amount at a Standard Bank atm in Mall Of Africa. The message I got was 'Your money has been retracted'. No proof of deposit or deposit slip received. I tried to made another deposit so that I could check if the money was still in the tray and it wasn't in the tray. Tray was empty meaning my money is gone even though I didn't get any notification of deposit or a slip. This is an inconvenience as the money was to pay for material for a funeral on that's on Sunday. What must I tell the supplier now when this bank just took my money like that while we need it for a funeral? I'm so annoyed right now and I want my money back tomorrow so that I can continue with my plans!!
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Replies (2)
Standard Bank's replyOfficial
10 Oct 2021, 01:20 Hello Zimisele
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply10 Oct 2021, 01:20
Official
Hello Zimisele
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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ZM
Zimisele M's updateReviewer Update
10 Oct 2021, 14:53What you are saying is not good enough. We had to cancel all the plans of the funeral because the body cannot be released bu the parlor without being paid, thanks to your pathetic service. I went to your mall of Africa
branch and the person who was supposed to help told me he could not help even though I explained my situation and he was available there. Now I'm being charged more for storage, thanks to you Standard Bank. ****ed Beyond Measures 🤮!!!
branch and the person who was supposed to help told me he could not help even though I explained my situation and he was available there. Now I'm being charged more for storage, thanks to you Standard Bank. ****ed Beyond Measures 🤮!!!
ZM
Zimisele M's update10 Oct 2021, 14:53
Reviewer Update
What you are saying is not good enough. We had to cancel all the plans of the funeral because the body cannot be released bu the parlor without being paid, thanks to your pathetic service. I went to your mall of Africa
branch and the person who was supposed to help told me he could not help even though I explained my situation and he was available there. Now I'm being charged more for storage, thanks to you Standard Bank. ****ed Beyond Measures 🤮!!!
branch and the person who was supposed to help told me he could not help even though I explained my situation and he was available there. Now I'm being charged more for storage, thanks to you Standard Bank. ****ed Beyond Measures 🤮!!!